Your Cart is Empty

Terms and Conditions

Terms and Conditions

  1. All prices are in Australian Dollars (AUD).
  2. Our Delivery times vary between 2-14 working days from confirmation of payment. If you require your products urgently please let us know via email and we will do our very best to get it out to you as soon as possible.
  3. Our tea is exempt from GST, however our skin care, tea gift packs, tea bottles and accessories do attract GST.
  4. Orders cannot be cancelled once they have been dispatched.

Refund Policy

  1. Neo offers a guarantee against defects created at the time of manufacture. Products will be exchanged if they are found to have manufacturing fault or defects.
  2. Any claims against breakage or our guarantee in transit must be brought to our attention within 7 days of receipt of purchase and must be submitted to info@neoaustralia.com.au with photographic evidence. We will then provide a replacement.
  3. Neo handles returns and processes refunds in accordance with the Australian Consumer Protection legislation. We do not accept returns for change of mind, or if skin care is not suitable or if you feel our tea is not to your taste. Any other reason for returning - please notify us within 7 days of receipt of order.
  4. Neo is not liable for any loss of an item being returned, therefore we recommend that you return it using registered mail. If we are unable to resolve your complaint or further assist you, we will process a refund upon timely receipt of the goods purchased. Unopened goods will be refunded in full minus original shipping costs.
  5. Refunds will be processed promptly and payment made by the same method that you made payment. Refund payments may take up to 7 business days to be received. Refunds are made at the discretion of Neo Cosmetics Pty Ltd.
  6. Neo is not liable for purchases made that are not 'allowed' in your country or place of residence. Please check local laws before processing an order, as some countries or places may not permit certain products offered in our range or may have extra duties and taxes subjected to them. We are not liable if a product is confiscated after being shipped in your place of residence or if it required for further treatment, or not allowed in your country or to the country it is shipped to. We are not liable for any duties/taxes subjected on the product, this is the buyers responsibility. Any order placed on our site is automatically agreeing to this term and condition.

Copyright :

Any material on this Website is copyright © [2016] [Neo Cosmetics Pty Ltd] and/or other copyright owners. No material written or photographic is permitted to be reproduced, copied or used in any form without written approval from Neo Cosmetics Pty Ltd.


Additional Information

The Neo Naturally Australian and BabyNeo brand and company (Neo Cosmetics Pty Ltd) is wholly Australian owned. The pages on this website contain information about products and services available in Australia and other countries. Consumers are advised to check the individual product or service to determine its availability where you reside. Any prizes, gifts, giveaways and services are offered to consumers in Australia and nowhere else. All comments and statements made on this website and corresponding social media sites are based on Neo’s personal view only and are not intended as medical or legal advise in anyway. Please always consult your medical practitioner directly on any concerns that you have. Always consult your medical practitioner before starting any new diet or health regime. Always consult your medical practitioner before using any products sold or recommended if you are pregnant or have any allergies.